Angry birds*

A fellow coach supervisor recently described her interaction with officials who were enforcing fire safety regulations in the shared hallway of her property. Their overbearing and pre-emptory manner was intrusive and she was quickly consumed by fury. Mid melt-down, she realised that being angry wasn’t helping and used all her skills and experience to de-escalate

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Moving towards dialogue

I’m always searching for persuasive ways to convey the potential of dialogue practices in changing our everyday conversations. While I know, as an experience, the distinctive feel of a conversation shaped by the principles and practices of dialogue, I find it difficult to put into words. Others struggle too. Clients say they handle their important

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