Angry birds*

A fellow coach supervisor recently described her interaction with officials who were enforcing fire safety regulations in the shared hallway of her property. Their overbearing and pre-emptory manner was intrusive and she was quickly consumed by fury. Mid melt-down, she realised that being angry wasn’t helping and used all her skills and experience to de-escalate …

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Moving towards dialogue

I’m always searching for persuasive ways to convey the potential of dialogue practices in changing our everyday conversations. While I know, as an experience, the distinctive feel of a conversation shaped by the principles and practices of dialogue, I find it difficult to put into words. Others struggle too. Clients say they handle their important …

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Paved with good intentions

Most leadership is enacted through the medium of conversation – whether meetings, presentations or one-to-ones. Yet many of us don’t pay attention to the ‘how’ of our conversations – we focus on the ‘what’. We don’t consider how we’ll create the conditions for exchanges that generate both good outcomes and greater rapport and confidence amongst …

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